A customer may receive a full refund for a course payment if they contact us prior to seventy-two (72) hours before the selected course date. Once the seventy-two (72) hour deadline has passed no refund will be issued, but we will permit the customer to reschedule for no additional fee into another similar City CPR Centre course within one (1) month of the original course date. After one (1) month, the customer must reschedule and pay the full course fee again. If City CPR Centre should need to cancel a course for any reason then the customer can be issued a full refund for the fee that they have paid upon their request.
Training requirements demand that the customer arrive at the class on time – if the customer arrives late they will receive no refund, but will be allowed to reschedule into another similar course within one (1) month of the original date for no additional fee, or will be allowed to attend but must make up any missing time at another similar City CPR Centre course within one (1) month of the original course date before a card of completion can be issued. After that point they must re-register, pay the full fee and attend the entire course again.
INSTRUCTOR COURSE REFUNDS
Instructor courses involve substantial textbooks and materials which must be shipped to the customer ahead of time. If the customer chooses to cancel their registration in the Instructor course they must contact us prior to seventy-two (72) hours before the chosen course date. A full refund will only be issued at that point if the Instructor course materials are returned to us unopened in their original condition and packaging at the expense of the customer. If the materials are not returned as described then their value ($200.00) will be deducted from the amount of the refund.
Within seventy-two (72) hours of the course date no refund will be issued, but the customer will be allowed to reschedule into another Instructor course within four (4) months of the original course date for no additional fee; however, if they have returned the course materials ( see description above) then they will be required to purchase the materials at the current price. If the customer should register in a course date after the four (4) month window and if they still possess the Instructor course materials (which must meet the current training requirements at that time ) then they will be allowed to register at a reduced cost – please speak to our office for details.